Terms and Conditions

1. Acceptance and eligibility

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. You must be at least 18 years old and legally capable of entering into a contract to create an account, purchase the Services, or accept these Terms for an organization. If you act for an organization, you represent that you have authority to bind it.

2. The Services

Trimpulse provides AI-assisted receptionist, communications, intake, scheduling, and related business tools. Features and availability may vary by customer, configuration, location, and integration. We may improve or change the Services over time. We will not materially reduce paid functionality during a committed subscription term except as permitted by a separate agreement or as reasonably necessary for security, legal compliance, or service integrity.

A customer order, subscription agreement, data processing agreement, or other written agreement with Trimpulse may contain additional terms. If that agreement conflicts with these Terms, the signed agreement controls for the covered Services. A salon, barbershop, or other business using Trimpulse remains responsible for its services, prices, policies, staff, availability, and client relationships.

3. Accounts and customer responsibilities

You must provide accurate information, keep account credentials confidential, maintain appropriate user permissions, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account and for the legality, accuracy, quality, and rights associated with information, instructions, business facts, and integrations you provide to the Services.

Business customers are responsible for providing notices and obtaining permissions required for their use of the Services, including for call recording, transcription, artificial or prerecorded voice, automated messaging, and processing of client information. They must configure the Services consistently with their actual operations and applicable law.

4. AI-assisted interactions and communications

Appointment availability, pricing, policies, and confirmations must come from the relevant business or its connected systems. A request or proposed time is not a confirmed appointment unless the Services or the business expressly confirms it. Users and business customers should review important information before relying on it and notify the relevant business of errors.

If you provide contact information, we may use it to respond to your request and send operational or service-related communications. Trimpulse may place or facilitate calls or messages on behalf of a business only where the recipient has provided legally valid consent or applicable law otherwise permits the communication. Message and data rates may apply. Where an automated text program offers opt-out instructions, you may reply STOP to stop further automated texts from that program.

5. Acceptable use

You may not use the Services to:

• violate law, another person’s rights, or communications and privacy rules;
• harass, threaten, deceive, discriminate against, exploit, or harm anyone;
• send spam or unlawful automated calls, texts, or other communications;
• submit information you do not have the right or required permission to use;
• impersonate another person or misrepresent an affiliation or outcome;
• probe, disrupt, overload, bypass, or compromise the Services or their security;
• introduce malware or use the Services to develop or facilitate harmful activity;
• reverse engineer, scrape, copy, or access the Services to build a competing product, except where law prohibits this restriction; or
• remove notices or use Trimpulse intellectual property without permission.

We may investigate suspected misuse and suspend or restrict access when reasonably necessary to protect users, customers, Trimpulse, or the integrity of the Services.

6. Ownership, customer content, and feedback

Trimpulse and its licensors own the Services, software, designs, trademarks, and related intellectual property. Subject to these Terms and any applicable customer agreement, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended purpose.

As between you and Trimpulse, you retain your rights in information and materials you submit (“Customer Content”). You grant Trimpulse the rights needed to host, process, transmit, and otherwise use Customer Content to provide, secure, support, and improve the Services as allowed by our agreement and Privacy Policy. You represent that you have the rights and permissions necessary to provide it.

If you voluntarily provide feedback, you grant Trimpulse a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly without permission.

7. Third-party services

The Services may rely on or connect to third-party communications, scheduling, artificial intelligence, hosting, authentication, payment, or other services. Third-party services are governed by their own terms and policies. Trimpulse is not responsible for a third party’s services, acts, omissions, or availability, but we will exercise the responsibilities expressly stated in our agreement with you.

8. Suspension and termination

You may stop using the Services at any time. Account cancellation, subscription termination, fees, and data return or deletion are governed by the applicable customer agreement. We may suspend or terminate access for a material breach, nonpayment, unlawful use, a security threat, or when required by law. Where practical, we will provide notice and an opportunity to cure unless immediate action is reasonably necessary.

9. Disclaimers and limitation of liability

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Trimpulse disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or produce a particular business result.

To the maximum extent permitted by law, Trimpulse and its officers, employees, affiliates, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, arising from or related to the Services.

Unless a separate written agreement states otherwise, Trimpulse’s total liability for all claims arising from or related to the Services will not exceed the greater of the amount you paid Trimpulse for the Services during the 12 months before the event giving rise to the claim or one hundred U.S. dollars ($100).

These limitations do not apply where prohibited by law and do not limit liability that cannot legally be limited.

10. Indemnification

If you use the Services for a business, you will defend, indemnify, and hold harmless Trimpulse and its officers, employees, and affiliates from third-party claims, damages, liabilities, costs, and reasonable attorneys’ fees arising from your Customer Content, your unlawful or unauthorized use of the Services, your violation of these Terms, or your violation of another person’s rights. This obligation does not apply to the extent a claim results from Trimpulse’s own breach, negligence, or willful misconduct.

11. Governing law and disputes

Connecticut law governs these Terms, without regard to conflict-of-law rules. Any dispute arising from these Terms or the Services must be brought exclusively in the state courts located in Litchfield County, Connecticut, or the United States District Court for the District of Connecticut, and each party consents to those courts’ personal jurisdiction and venue. Before filing a claim, you and Trimpulse agree to try in good faith for 30 days to resolve the dispute informally, unless immediate injunctive relief is reasonably necessary.

12. General terms

These Terms and any applicable written customer agreement are the entire agreement concerning their subject matter. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain effective. A waiver must be in writing and does not waive a later breach. You may not assign these Terms without our consent; we may assign them in connection with a merger, reorganization, sale of assets, or by operation of law. Headings are for convenience only.

13. Changes to these Terms

We may update these Terms as the Services or law changes. We will post the updated Terms here and revise the effective date. If a change materially affects an active paid customer, we will provide additional notice as required by the customer agreement or law. Continued use after updated Terms take effect means you accept them.

14. Contact us